Smart Commerce Assistant

What it is

Smart Commerce Assistant is a zero-cost decision layer inside the merchant admin. It reads the same tenant-scoped sales, order, inventory, payment, return, customer, and checkout data used by the Commerce Command Center, then applies deterministic commerce rules. It does not call OpenAI, Claude, Gemini, or another external language model.

What you can ask

• What needs attention? — current operational alerts sorted by severity and business impact.
• How are sales? — gross sales, net sales, order count, average order value, and owner-only gross profit when available.
• Show low stock or Any failed payments? — current action queues with a direct link to the filtered workspace.
• Show abandoned checkouts — recoverable checkout count and potential cart value inside the 90-day recovery window. Potential value is never labelled as revenue.
• Ask about pending orders, returns, customers, or top products in the selected reporting period.

Safety and permissions

The assistant is read-only. Its buttons navigate to the correct admin workspace; it never refunds money, changes stock, fulfills an order, sends a reminder, or edits store settings automatically. Store owners and staff see only data already allowed by their role. For example, staff responses cannot restore owner-only profit or billing information redacted by the dashboard service.

Privacy and cost

• No merchant prompt or store data is sent to an external AI provider.
• No AI API key, token budget, GPU, or per-message payment is required.
• Requests are authenticated, tenant-scoped, validated, and rate limited.
• Answers show whether the underlying dashboard aggregate was fresh or served from its short cache.

Supported language

The current rules recognise concise English and common Roman-Urdu commerce phrases. When a question is outside the supported intents, the assistant explains what it can answer instead of inventing a response. This predictable boundary is intentional.